Refund policy

Returns & Refunds Policy

 

🕊️ Hacyra Satisfaction Guarantee: we believe in our products enough to let you truly try them. If your ritual doesn't work for your skin the way you hoped, you have 30 days to return it — opened or not.

At Hacyra, we want you to discover your ritual without fear of getting it wrong. That's why we offer one of the most generous return policies in the industry: you can actually try the product, not just look at it.

Return window

You have 30 calendar days from the date you receive your order to request a return, in line with EU consumer protection regulations.

Conditions for returning a product

Unlike other brands, Hacyra accepts opened and used products — we understand that you can only know whether a serum or cream works for your skin after trying it. For your return to be accepted:

  • The product must be reasonably used (not fully emptied).
  • You must keep your proof of purchase or order number.
  • This guarantee is valid once per product, per customer.

Kits and bundle sets

If you purchased one of our kits (Welcome Kit, Glow Ritual, or Complete Ritual), the return must include all products in the kit, even if only one item wasn't to your liking. Partial returns of a single product from a kit aren't possible — kits are evaluated as a whole set.

How to start a return

To request a return, contact us at support@hacyra.com with your order number, the product, and the reason for the return. Our team will respond within 48 business hours with instructions and the address to send your product to.

Products sent back without first requesting a return will not be accepted.

Return shipping costs

Return shipping costs are the customer's responsibility, except in cases of a defective product or shipping error, detailed below. Original shipping fees are non-refundable.

Damaged or incorrect products

Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or if you received the wrong item, contact us immediately at support@hacyra.com with a photo of the product. In these cases, we cover the full cost of return shipping and replacement, at no cost to you.

Refunds

Once we receive your product, we'll notify you by email whether your refund has been approved. If approved, the amount will be automatically credited to your original payment method within 5 to 10 business days.

Exchanges

If you'd like to exchange a product for another one, the fastest way is to request a return of the original item and, once approved, place a new order separately.

Have questions?

We're here to help. Reach out to us at support@hacyra.com and we'll answer any questions about your order or this policy.