Privacy policy

Privacy Policy

Hacyra Group LLC ("Hacyra," "we," "us," or "our") operates the website hacyra.com and provides skincare products and related services (the "Services"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, place an order, or otherwise interact with us.

By using our Services, you agree to the collection and use of information as described in this policy.

Information we collect

We collect the following types of information, depending on how you interact with us:

  • Contact details — name, email address, phone number, shipping and billing address.
  • Order information — products purchased, order history, payment confirmation.
  • Payment information — processed securely by our payment provider; we do not store your full card details on our servers.
  • Account information — if you create an account, your login details and saved preferences.
  • Device and usage information — IP address, browser type, and how you interact with our site, collected automatically via cookies.
  • Communications — messages you send us via email or contact forms.

How we use your information

We use your information to:

  • Process and fulfill your orders, including sharing shipping details with our manufacturing and fulfillment partner as needed to deliver your products.
  • Communicate with you about your order, including shipping confirmations and support requests.
  • Send you marketing communications, only if you've opted in — you can unsubscribe at any time.
  • Improve our products, website, and customer experience.
  • Detect and prevent fraud, and comply with legal obligations.

Who we share your information with

We only share your personal information when necessary to run our business and fulfill your orders:

  • Our manufacturing and fulfillment partner, receives your shipping information solely to produce and ship your order.
  • Our payment processor receives payment details necessary to complete your transaction securely.
  • Our e-commerce platform provider hosts our website and processes data on our behalf under their own security and privacy standards.
  • We do not sell your personal information to third parties, and we never share it for advertising purposes without your consent.

Cookies

Our website uses cookies to remember your cart, preferences, and improve your browsing experience. You can control cookie settings through your browser at any time.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records for accounting and legal compliance purposes.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent to marketing communications at any time.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@hacyra.com.

EU and UK residents

If you're located in the European Economic Area or the United Kingdom, you also have the right to object to certain processing of your data and to lodge a complaint with your local data protection authority.

Children's privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post any updates on this page with a revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, reach out to us at support@hacyra.com.